How Big Red Rabbit LLC Protects Your Information

Last updated: September 30, 2025

This Privacy Policy explains how Big Red Rabbit LLC collects, uses, and shares personal data when you engage with our websites, SaaS platforms, and support team. We prioritize transparent communication so you always understand what information we hold and how to exercise control over it.

Information We Collect

Contact details such as your name, email address, phone number, and company information when you request demos or support.
Account credentials and billing preferences provided during onboarding for our SaaS products.
Usage analytics, device metadata, and log files generated when you interact with our applications and marketing site.
Support transcripts and feedback that help us troubleshoot issues and improve customer experience.

How We Use Your Data

Delivering, maintaining, and securing the services you request from us.
Providing customer support, onboarding guidance, and operational communications.
Analyzing service performance so we can optimize features and reliability.
Meeting legal, compliance, and contractual obligations applicable to our operations.

How We Share Information

Infrastructure, analytics, and support vendors that process data on our behalf under strict contractual safeguards.
Professional advisors, auditors, or insurers assisting us with regulatory or financial requirements.
Law enforcement or government authorities when required to comply with the law or protect rights, property, or safety.

We do not sell or rent your personal information. Any sharing is limited to the purposes described above and executed under data protection agreements that mirror this policy.

International Transfers & Retention

Big Red Rabbit LLC operates globally. When we transfer information across borders, we apply industry security practices and, where required, standardized contractual clauses to safeguard your data. We retain personal information only for as long as necessary to support ongoing services, comply with legal obligations, or resolve disputes.

Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data, as well as to object to certain uses or request data portability. We will honor verified requests in line with applicable privacy regulations including GDPR, UK GDPR, and the California Consumer Privacy Act.

Contacting Us

If you have questions about this Privacy Policy or wish to submit a privacy request, reach out to us at [email protected] or [email protected]. We aim to respond to privacy inquiries within 7 business days.